- Tell us about yourself and your role at LogiNext.
I’m former Pre-Sales and Solutions Manager at LogiNext. And currently, I’m part of Product Excellence team as a Product Manager building SaaS based Logistics automation platform for our global clientele.
- You’ve had an interesting career transition within the organization, tell us about it.
As we know “Change is the only constant”. I’d like to describe myself as a problem solver. After starting as an Operation Manager at LogiNext, and a short stint of working with drivers and QSR clients, I moved to pre-sales and solutions where I had worked with clients across multiple industries and geographies, helping them solve their operational challenges and make logistics much organized, efficient and automated with our platform.
During this journey of solving logistics across industries and geographies, I was fascinated with the product we are building and team’s approach towards solving these problem holistically. This desire to solve and learn more led me toward product management.
That being said though it wasn’t a tough decision for me, Dhruvil and Manisha have shown their confidence in me to make this transition. Hopefully, I’m living up to it.
- What is the best thing you like about Product Management?
Taking a vision and turning it to reality. Product Management allows you to take a problem, create a vision of the solution and then turning that vision into a feature complementing the entire ecosystem. Product management allows you to solve problems in the best way possible.
- Any tips for aspiring product managers? What helped you in the journey?
- Communication. For a product manager, it is really important to communicate – with customers, developers, management, designers. It’s important to understand what is the requirement, as there is no point in building a feature which doesn’t solve the actual problem. And it’s is the responsibility of the Product manager to ensure everyone involved understand exactly what the requirement is.
For me, trusting the process has helped. A detailed documentation is always helpful which clearly states the problem statement and solution. Along with feature grooming and regular touchpoint with the stakeholders.
- Bias. As a Product Manager, there will always be a bias towards certain features. It is important for a product manager to be receptive of the customer feedbacks and data to remove these bias while working on the product feature roadmap.
To avoid bias, it helps to validate the approach with customers, use of data – tickets, feedback received, surveys etc. Basically, spend more time with customer.
- What’s your motivation and drive? What keeps you going?
Well to me it’s just enjoying what you are doing. What drives me is the ‘aha’ moment that you get once you solve something, and that moment gives a sense of satisfaction. I just strive to get that moment in life and work.
- Tell us something about the space you work in? How has logistics automation evolved over time?
Logistics automation is one of the fastest evolving industry.
Though the Logistics industry has changed a lot in last 5 years. I believe everyone has gradually just adopted the logistics transformation in lifestyle. You can now get same day delivery of items ordered online, to 10 min grocery delivery, book a cab from anywhere without second thought, or get your favourite food /emergency medicine delivered within no time. These changes wouldn’t have taken place unless logistics operation are any less efficient.
And I can only imagine it get even better with improvement in map, weather and forecasts, improved IOT and mobile hardware capabilities.
- Who are your role models within the organization and outside?
I’ve learned quite a lot from people within the organization such as
Dhruvil –impeccable clarity of thoughts and leadership,
Dinesh – being a good mentor with right people’s approach towards result,
Pushkar – empowering and encouraging everyone around.
I do also look up to Elon Musk, professionally he is a visionary at identifying and solving large scale problem in the most innovative ways, and have enough resilience to see them succeed, and personally the minimalistic approach towards life with all in attitude.
- What are your interests outside of work?
In my free time you might find playing football, watching comics (DC over Marvel), following e-sports (Dota 2) or just being fascinated by new tech.
- Anything else you’d like to mention.
No, I think we have covered everything for now.