This interview was first published on DeliveryRank, a portal dedicated to writing about brands making home deliveries better.
LogiNext is a home delivery platform helping brands digitize, optimize and automate the logistics operations behind providing a great home delivery experience. Ditsa Keren spoke to Founder and CEO Dhruvil Sanghvi to discuss LogiNext’s journey and the key problems that the company is solving via its delivery management technology platform.
What sparked the idea for LogiNext, and how has it evolved?
The first seed for LogiNext was sown in 2011 when I was still a student at Carnegie Mellon University. There were path-breaking developments in tech, with the iPhone becoming mainstream across the globe, Amazon crossing $1 billion in revenues, and Google Maps making maps super customer-friendly. eCommerce was picking up, and the Uberization of everything was just around the corner.
I worked for E&Y and Deloitte as an analyst, with logistics tech as a sector focus. I looked closely into the logistics technology domain and gained the insights that shaped the idea for LogiNext. In 2015, LogiNext was formed to automate logistics for brands and help them deliver a tremendous end-customer experience.
What is LogiNext all about?
LogiNext helps brands deliver smarter and faster by digitizing and automating logistics processes. Through an interconnected suite of web and mobile apps for different personas – dispatcher, shipper, driver, and the end customer – LogiNext’s platform can be used to tackle all supply chain challenges.
Brands can undergo a complete digital transformation, get visibility over logistics operations, improve operational efficiency, and reduce their carbon footprint while meeting business goals.
Customer expectation has been increasing year after year, and the delivery time windows have shortened drastically to a point where brands now deliver within 10 minutes! This is where we come in.
Who are your typical customers?
LogiNext’s customers typically fall into the following key segments:
- Food and Beverage
- Fast Moving Consumer Goods
- Courier, Express, and Parcel
- Retail and eCommerce
Brands like Starbucks, KFC, Burger King, PizzaHut, Singapore Post, Decathlon, and 200+ brands use the LogiNext platform to manage drivers better and deliver more smartly. Effectively, this results in more sustainable deliveries, reduced delivery costs, and a great end customer experience.
What are the main challenges that your customers are facing, and how does your product help?
There are several challenges an enterprise faces when it comes to delivery management:
- Incorrect address mapping resulting in failed deliveries.
- Delivery driver management.
- Handling 3rd party carriers.
- Manual processes and lack of digitization in logistics (scanning orders, recording customer signatures, dynamic order allocation).
- Getting real-time visibility of operations.
- Getting actionable analytics and dashboards.
LogiNext is a one-stop SaaS solution for supply chain and delivery management that addresses these challenges.
Which technologies do you find exciting these days in your line of work?
In logistics, automation, artificial intelligence, machine learning, the Internet of Things, and robotics play a significant role, and these are all exciting trends!
Vehicle routing, scheduling, and last-mile delivery technologies leverage AI and ML in many ways. Things like pre-order ETA, route optimization considering several parameters, demand forecasting, inventory management, and heatmaps showing high order density regions can help brands get better visibility over operations and increase efficiency.
In your view, what would supply chain logistics look like in the future?
The future of supply chain logistics is technology and automation. Whether progressive brands or the ones upcoming, technology and automation are among the top three priority areas for CXOs across the globe.
According to a Gartner report, 60% of the global population will live in cities by 2030, and last-mile delivery demand is expected to grow by 78% in this decade. This is where technology and automation will play a massive role in driving efficiency and streamlining operations.
Drones and Robots will also play a significant role in the future of supply chain logistics, but we’re at least a decade away from them becoming the mainstream.
To conclude, I envision a future where enterprises have complete visibility over operations and can take decisions in real-time to achieve maximum efficiency and drive value for all stakeholders.
Choose LogiNext to overcome challenges in logistics management. Connect with us by clicking the red button below.